Customer Service Charter

The Shire of Ashburton is committed to ensure our customers and stakeholders receive efficient, responsive and friendly service.

We will demonstrate customer focus by:

  • Displaying our commitment to you
  • Demonstrating customer focus values
  • Helping us to help you
  • Setting and applying service standard expectations

The full details of the Shire’s Customer Service Charter can be found here:

Shire of Ashburton Customer Service Charter

We value your feedback

We value your feedback and are committed to providing high-quality customer service. If you have received excellent service from our staff, we encourage you to let us know so we can recognise their efforts and continue delivering positive experiences across the organisation. If our service has not met your expectations, we also welcome your feedback or complaints, which can be submitted via our website, by email or post, in person, or over the telephone. Your feedback helps us improve the services we provide to our community.
Submit feedback here