Introducing Our Updated Customer Service Charter

Published on Thursday, 16 May 2024 at 1:21:00 PM

📣 Introducing Our Updated Customer Service Charter! 📣
We're excited to announce the recent endorsement of our updated Customer Service Charter by the Executive Leadership Team (ELT). Built on the foundation of our Shire's core values; Respect, Openness, Teamwork, Leadership, Excellence, and Health and Wellbeing, this charter reflects our commitment to providing exceptional service to our valued community members.
At the heart of this charter is our dedication to ensuring that every interaction with our external customers or stakeholders is marked by a high standard of service. Whether you're a resident seeking assistance or a business owner with enquiries, you can expect our staff to go above and beyond to meet your needs.
Our commitment to customer service includes:
• Prompt and courteous handling of phone calls.
• Active listening to understand customer concerns and needs.
• Response to messages and calls within one business day, at least for initial contact.
• Clear and concise responses to enquiries.
• Response to emails or letters within seven business days.
• Keeping customers informed of the progress of their enquiries.
• Ensuring up-to-date information on the Shire website.
• Ensuring accessibility and inclusivity of information, resources, and services.
• Transparent communication of processes and responses with customers, keeping them informed every step of the way.
We welcome both positive and negative feedback from customers to continuously improve our services.
We're committed to delivering outstanding service and fostering positive relationships with our community. Thank you for trusting us with your enquiries, and we look forward to continuing to serve you with excellence.
You can view the updated charter here; Page Centre - Customer Service Charter.
If you have any questions or would like more information, please contact [email protected].

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